Shipping policy

Processing time

Orders are dispatched within 2–3 business days. You'll receive a tracking number by email as soon as your order is on its way.

Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Once dispatched, orders are delivered within 5–8 business days.

Delivery estimates are provided by our carriers and are not guaranteed. Delays can occur during peak periods, sale events, or due to circumstances outside our control such as weather or customs processing.

Tracking your order

You'll receive a confirmation email when you place your order, and a second email with tracking details once it ships. If you haven't received tracking within 5 business days of ordering, check your spam folder and then email us at [your email].

Incorrect addresses

Please check your delivery address carefully at checkout. We can't redirect orders once they've been dispatched, and we aren't responsible for orders delivered to an incorrect address provided at checkout.

If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery at your cost, or issue a refund less the original shipping charge.

Lost or delayed parcels

If your tracking hasn't updated for 10 business days, email us at [your email] with your order number and we'll open an enquiry with the carrier.

Damaged parcels

If your order arrives damaged, email us at [your email] within 7 days with your order number and photos of the packaging and the item, and we'll sort it out.

Customs and duties

International orders may be subject to customs duties, taxes or import fees charged by the destination country. These are the customer's responsibility and are not included in the price or shipping charge. We have no control over these charges and can't predict what they'll be.

If a parcel is refused at customs and returned to us, any refund will be less the original shipping cost.